You will receive an email of the reservation made at the address indicated during the purchase.
The user will receive a first email confirming the booking when he books and a second confirmation or cancellation email the day before.
In this case the tour will be cancelled. The customer will be informed via email about it and will be fully refunded to the payment method used during the booking process.
In the event of prohibitive weather conditions that make the path impractical, or the regular carrying out of the experience is impossible, the entire amount paid will be refunded.
It is possible to contact us by email or go to our offices in Via Venini 136-138 in Varenna to check the availability of the tour departing on the same day.
Yes, the reservation can be modified within the cancellation terms of the booked tour. To change it, you need to send an email to firstname.lastname@example.org. Any changes beyond the free cancellation terms cannot be guaranteed. Requests will still be evaluated by our staff.
The cancellation conditions are indicated in every single experience’s page. A refund of the entire amount paid is foreseen for cancellations made no later than 7 days before departure. No refund will be provided after this deadline.
Identity card or Passport are required. The driving license is not valid as an identification document.
These are the fees apply from the secure management provider for the online payment (credit card, paypal, etc)
The packages include “third-party liability insurance” stipulated by our company with Generali Italia insurance company. You can find a copy of the policy on our website.
Shared experiences are not editable. Exclusive experiences, therefore, can be customized according to customer requests. In this case, a personalized quotation will be sent from our offices.
The shared experience gathers participants from different groups allowing for a larger membership. The exclusive experience, therefore, is aimed at a single group, without the presence of other unknown participants.
Payments are made through the accredited platform FareHarbor who manages the protection of the transaction and personal data. During the booking it is possible to consult all their terms and conditions.
PayPal, Sofort, Bancontact, iDEAL, Apple Pay, Google Pay, Credit or debit card (VISA, MASTERCARD, AMEX)
Yes, they have to be paid in Euros.
Both online bookings and those made through direct contact (email, telephone, office) require payment for the experience at the time of booking.
On the page of each experience you can find the suggestion relating to the type of clothing recommended according to the activity to be carried out.
By consulting our website or asking us via email to be subscribed to our newsletter.
You can leave a review on Google page of Varenna Holidays.